Refund Policy
1. Introduction
At IPH Pharmaceuticals Sdn Bhd, we are committed to providing high-quality pharmaceutical products and services to our customers. If you are not satisfied with your purchase, please review our refund policy below.
2. Eligibility for Refunds
Refunds are applicable under the following conditions:
The product is damaged, defective, or incorrectly supplied.
The product is unopened, unused, and in its original packaging.
The return request is made within 7 days of receiving the product.
The product is within its shelf life and has not been expired.
3. Non-Refundable Items
We are unable to provide refunds for the following items:
Medicines or products that have been opened or used.
Custom or special-order products made specifically for you.
Perishable items such as cold-chain pharmaceuticals.
Products purchased more than 7 days ago.
4. Return Process
To initiate a return, please contact our customer service team at [customer.service@iphpharma.com] or call us at [Phone Number]. Provide the following details:
Order number
Reason for return
Product name and quantity
Photos of the damaged or incorrect product (if applicable)
Our team will assist you in processing the return or exchange.
5. Refund Procedure
If your return is approved, we will process the refund to your original method of payment. Please allow up to 14 business days for the refund to be processed and reflected in your account, depending on your bank’s processing time.
6. Shipping Fees
Shipping fees are non-refundable, and customers will be responsible for the return shipping costs unless the product is defective or damaged.
7. Damaged or Defective Products
If the product is found to be defective or damaged upon receipt, please notify us within 3 days of receiving the item. We will offer a full refund or replacement at no extra cost, along with free return shipping.
8. Contact Us
For any inquiries regarding refunds or returns, please contact us at:
IPH Pharmaceuticals Sdn Bhd